Voice Features - Descriptions and Instructions

Click the features below to read more.

10-10-XXX Blocking

Can be added on a per-line basis to block employees from making expensive calls through long distance carriers other than Blue Rooster. If we do not add this feature on the line, they can access other long distance carriers by dialing 10-10-XXX, then the number.

900 / 976 Blocking

Is standard on all Blue Rooster lines unless you have requested it be removed. No one will be able to make expensive 900 or 976 calls from your phone. FCC Regulations have eliminated most, but not all, of these services.

Anonymous Call Rejection

Works with Caller ID to automatically stop incoming calls from anonymous callers who have blocked their numbers. Callers will hear a message stating that the party they are calling does not accept anonymous calls. Blue Rooster also allows you to turn the service on or off by dialing a code. The service is available with or without Caller ID.

Busy Call Forwarding

Automatically routes calls to another phone number when your line is busy - increasing the chance that customer calls will be answered.

Call Forwarding

Enables you to route incoming calls to another number, including to a cell phone. It gives you the freedom to move around and avoid missing an important call.

How to use Call Forwarding

For Assume 9 POTS or Centrex Lines:

Turn this on my accessing the line then pressing *72.  At the dial tone, enter the number to which you want your calls forwarded.  Wait for the line where you are forwarding calls to pick up;  then you may hang up.  If the lines is busy or doesn't answer, repeat the above process and it will be activated even if the line is busy. 

After you have forwarded the line, it is always a good idea to place a test call from another line to ensure the call forwarding is working.

Deactivate the call forwarding by pressing *73.

For Dial 9 POTS or Centrex Lines:

Turn this on my accessing the line then pressing *72 then 9.  At the dial tone, enter the number to which you want your calls forwarded.  Wait for the line where you are forwarding calls to pick up then you may hang up.  If the line is busy or doesn't answer, repeat the above process and it will be activated even if the line is busy.

After you have forwarded the line, it is always a good idea to place a test call from another line to ensure the call forwarding is working.

Deactivate the call forwarding by pressing *73.

 

Call Hold

If your telephone set is not equipped with a hold button, you can dial an access code to place a call on hold. Being on hold eliminates background noise or conversations the called party wishes to keep private. while he/she gets answers for the incoming caller.

Call Park

Users can "park" a call using a Centrex line. The call can be retrieved from another extension by dialing a code and the number where the call is to be routed.Enables you to move around wherever you are needed and still have access to important customer calls.

Call Pickup

You can answer calls directed to another line within the same Centrex pickup group by dialing a code, providing faster service to customers.

Call Return

Allows you to call back the last incoming call without having to redial the number.

To Use Call Return
Press *69 (1169 from a rotary phone) to automatically call back the last number that called you. This feature works even if you didn't answer the call. If the line is free, your call will go through. If it is busy, Call Return will check the line for up to 30 minutes, and let you know when the line is free with a distinctive ring.

Call Screening

Blocks unwanted repeat callers and crank calls so you don't have to be bothered by them. Just set up a list of up to 10 numbers, and calls from those numbers will be screened out. You don't even have to know a number to screen it - just add it after an unwanted call.

To Use Call Screening
Press *60 (1160 from a rotary phone) and follow prompts. Calls from numbers on your list will now be screened. Until the service is turned off, your phone will not ring for calls from these numbers. The callers will hear the following: "We're sorry. The party you are calling is not accepting this call. Thank you."

To setup or add a phone number
Press # (12 from a rotary phone)
Dial the phone number you would like to setup or add and press # (* from a rotary phone)
Note: Repeat for each number you're adding.

To add the phone number of a call you just received
Press # (12 from a rotary phone)
Press 01 (01 from a rotary phone)
Press #
Note: When a screen is placed on a phone number that was just received, the number will automatically be recognized without any actual digits being revealed. This is because the call is considered to be a private number.

To review your list of screened phone numbers
Dial 1

To remove numbers while you're listening to your list
Dial 07 as you hear the number

To remove numbers when you are not listening to your list
Press * (11 from a rotary phone)
Dial the number
Press *
Note: Repeat for each number you remove.

To turn off
Press 60 (1160 from a rotary phone)
Dial 3 and listen for confirmation
Note: In some areas, you may need to dial *80 (1180 from a rotary phone) to turn off this service. This service works only on calls within your service area (between Bradley and Carpenteria)

Call Trace

Blue Rooster can identify the last 5 calls that come inbound to a specific number immediately after they’re made. Call our customer service immediately after receiving a call to retrieve this information.

Call Transfer

You can transfer incoming calls to other lines from a POTS or Centrex line, eliminating the need for the caller to redial. Once the call is transferred, the line is open to accept other calls.

To use Call Transfer
Press and release the receiver button or flash button to put the first call on hold and to get a second dial tone.
Dial the number to which the party is to be transferred
When the call starts ringing, hang up.

Call Transfer Disconnect

Allows you to transfer a call to another telephone number, including international, mobile phone, or pager. It also allows you to conference on up to 3 callers (yourself being 1 of the 3).

To use Call Transfer Disconnect
While you are on a phone call with a first caller, press and release the receiver button or the flash button to put the first call on hold.  When you receive a second dial tone, dial the number to which the party is to be transferred.

When the called party answers, you can have a private conversation to announce the call or press and release the receiver (or flash) button to conference all three parties together.  You now have 2 options:

  • Hang up to free your line to take other incoming calls, while the other two parties can continue their conversation without being disconnected.  Please realize the Call Transfer Disconnect customer pays the continuing usage on the transferred call.
  • Press the receiver (or flash) button to drop the called party and only be on the line with the first caller.

You can use this feature whether you received or placed the original call.

To prevent fraudulent international calls, Call Transfer Disconnect is normally provisioned for domestic calls. If you have a desire to transfer your calls internationally, you will be sent a letter about toll fraud asking you to sign the letter accepting financial responsibility for the international calls.

Call Waiting

While you are on the line, an audible tone alerts you of incoming calls. Provides employees the freedom to use the phone but not miss an important call.

To Use Call Waiting
When you hear the Call Waiting tone, you can:

End the first call and answer the second
- Hang up. When the phone rings, answer.
Place the first call on hold and answer the second.

Or press the receiver button and release.
- The second call is on the line.

Or switch between two calls
- Press the receiver button and release.
Note: Each time you do this, one call is put on hold and the other comes on the line.

To turn off
If you don't want to be interrupted during a call or be disconnected while you're online using a modem, use Cancel Call Waiting. When you turn off Call Waiting, callers will hear a busy signal while you are on your call.

Before you dial your call, lift the receiver, wait for dial tone.
Press *70 (1170 from a rotary phone)
When you hear a second dial tone, dial your call.
When you hang up, Call Waiting is turned back on automatically.

You can also use Three Way Calling to turn off Call Waiting when you're on a call.
Press receiver button and quickly release.
Press *70 (1170 from a rotary phone).
Press receiver button and quickly release again to return to your call.

Called ID

Allows you to see the number of who's calling before you answer. Caller ID records the time and date of each call you get and saves the information in a paperless directory, even if you don't answer.

To Use Caller ID
Set up your Caller ID display equipment according to the manufacturer's instructions provided with the unit.

When you receive a call, the caller's name and number will be displayed on the screen after the first ring, unless the caller has chosen to block it. The time and date of the call will also be displayed.

Caller ID may not be available in some areas or on some calls. Caller ID may also not be available internationally. Some calls may be blocked or otherwise unavailable. Display equipment required.

Caller ID Blocking options - There are two Caller ID Blocking options: Complete Blocking and Selective Blocking.

Complete Blocking
Prevents the transmission of your phone number on all calls you make, except to 911 and 800, 888, and 877 numbers.

To "unblock" Complete Blocking on any outgoing call,
press *82 (1182 from rotary phones) before dialing.

Selective Blocking
Blocks your number from being transmitted on any outgoing call.
Press *67 (1167 from rotary phones) before dialing.

Caller ID with Call Waiting

Call Waiting ID lets you see the name and number of a second caller before you click over, so you can decide whether to take the second call or return it later.

To User Caller ID with Call Waiting
Call Waiting ID requires subscriptions to both Caller ID and Call Waiting.

Call Waiting ID works just like Call Waiting. When you hear the Call Waiting tone you will be able to see the Caller ID information for the incoming call. Please note not all equipment is capable of Call Waiting ID, so if purchasing new equipment, keep this in mind.

Delay Call Forwarding

Automatically forwards your calls to another number if you don't answer after a designated number of rings. Eliminates the need to remember to forward your calls; it's automatic. You choose the number of rings allowed before the call is forwarded, and you advise us of the number where you would like your calls to go.

Hunting

Increases the chance that customer calls will be answered by permitting incoming calls to scan through a sequence of prearranged lines, passing over busy lines until an idle line is found. If no lines are open, voice mail or a busy signal is provided.

Information - Local and Long Distance

With Blue Rooster, you can dial 411 for both of these services. If you prefer, dial: 1 + Area Code + 555-1212 for a different information operator, who is usually more polite. You can also get free information from websites such as www.anywho.com.

Last Number Redial

Lets you automatically redial the last number called using an access code for Basic Centrex or a designated button on most phone systems.

Message Waiting Indication Lamp

On specially equipped telephone sets, a light on the set notifies you that a message is waiting, enabling you to return calls promptly.

Operator Services

for operator services, dial "00" for an operator, 24 hours per day. FYI - dialing "0" will take you to a local operator. You may also place collect calls from your phone by dialing "00".

Priority Ringing

Allows you to select up to 10 important numbers that you can choose to have a special ring. It even works with Call Waiting so you can recognize important calls when you're on the line.

To Use Priority Ringing

To turn on
Lift receiver
Wait for dial tone
Press *61 (1161 from a rotary phone)
Dial 3 and follow prompts
Note: To replay prompts, dial 0 at any time

To setup or add a phone number
Press # (12 from a rotary phone)
Dial the phone number you would like to setup or add and press # (* from a rotary phone) Note: Repeat for each number you're adding.

To add the phone number of a call you just received
Press # (12 from a rotary phone)
Press 01 (01 from a rotary phone)
Press #
Note: When a screen is placed on a phone number that was just received, the number will automatically be recognized without any actual digits being revealed. This is because the call is considered to be a private number.

To review your list of numbers
Dial 1

To remove numbers while you're listening to your list
Dial 07 as you hear the number

To remove numbers when you are not listening to your list
Press * (11 from a rotary phone)
Dial the number
Press *
Note: Repeat for each number you remove.

To turn off
Press 61 (1161 from a rotary phone)
Dial 3 and listen for confirmation
Note: In some areas, you may need to dial *80 (1180 from a rotary phone) to turn off this service.
Note: In some areas, you may need to dial *81 (1181 from a rotary phone) to turn off this service.

Priority Ringing is not available in some areas or on some calls. This service works only on calls within your service area (between Bradley and Carpenteria).

Project Codes

Allow businesses to track outbound long distance callings by entering a 2-9 digit code for each call. These codes can be used for tracking usage by employee or project the employee is working on.

Remote Access to Call Forwarding

You can control Call Forwarding from any touchtone phone anywhere when you have Remote Access to Call Forwarding on your line.

How To Use Remote Access to Call Forwarding:

  • Lift receiver; wait for dial tone.
  • Dial the 548-0707 to access this feature. If you are calling in from an out-of-area phone, dials 1-805-548-0707
  • Enter the 10 digit telephone number that you want to forward followed by the # key.
  • Enter your 4-digit personal identification number (PIN) provided to you when your service was activated.
  • Enter the # key.
  • Enter one of the following codes.
    - To turn on Call Forwarding - press *72; then go to step 7
    - To turn off Call Forwarding - press *73.
  • When you hear dial tone, enter the phone number where you want the calls forwarded to - enter it as you would dial it (for example:  if it's a local call dial the 7 digit number;  if it's a long distance call, dial 1 + area code + 7 digit number).
  • Enter the # key.
  • You will hear 2 beeps then ringing.
  • Wait for someone to answer the call at the far end.  Your call forwarding should now be activated. 
  • It is always wise to make a test call to be sure the call rings as you had planned.

Repeat the first 6 steps above to deactivate the call forwarding.

 

Repeat Dialing

Repeat Dialing automatically redials a busy number for you every 45 seconds for up to 30 minutes.

To Use Repeat Dialing:

To turn on
Press *66 (1166 from a rotary phone)
Note: When the line becomes free, you'll be alerted with a distinctive ring.

To turn off
Press *86 (1186 for rotary phones)
Note: Repeat Dialing automatically turns off when your call goes through, or after 30 minutes of being activated.

Note: Measured Rate toll and long distance charges do apply. Not available in some areas or on some calls. Works only on calls within your service area (between Bradley and Carpentaria)

Speed Dialing to 8 Numbers

Speed Dial 8 creates shortcuts for up to 8 of your most frequently dialed phone numbers.

To Use Speed Dialing to 8 Numbers

Assign a speed code
Press 74# (74 from a rotary phone)
Wait for dial tone
Enter the number between 2 to 9
Enter the phone number
Note: Include the area code only if necessary to place the call

To dial a call
Dial the one digit code and # (rotary phone users need only to dial the Speed Calling code)

Three-Way Calling

Allows you to talk to two people in two different places at the same time.

To Use Three-Way Calling

To add a third person to an existing call
Press and release the receiver or flash key to get a second dial tone
Dial the number of the person you would like to add to the existing call
When they answer, press and release the receiver or flash key to connect the calls at once or press "FLASH" on your phone again to create a 3 Way Conference Call.
Note: If you are calling a long distance number, you will be charged long distance charges for that call.

Tips
If you don't want to make a three-way call, be sure to hang up for at least five seconds between all calls until you hear a normal dial tone. If you don't hang up for long enough, you will hear an intermittent dial tone and could place a three-way call by mistake.

To keep interruptions to a minimum when you're on an important call use Three-Way Calling to turn off Call Waiting when you're on a call:
Press receiver button and quickly release
Press *70 (1170 from a rotary phone)

Note: Measured Rate, toll, and long distance charges may apply. Not available on some calls or in some areas.

Variable Call Forwarding

Enables you to route incoming calls to another number, including to a cellular phone. Gives you the freedom to move around and avoid missing an important call.

How to use Variable Call Forwarding

For Assume 9 POTS or Centrex Lines:
Turn this feature on by accessing the line then pressing *72. At the dial tone, enter the number to which you want your calls forwarded. Wait for the line where you are forwarding calls to pick up; then you may hang up. If the line is busy or doesn’t answer, repeat the above process, and it will be activated even if the line is busy.

After you have forwarded the line, it is always a good idea to place a test call from another line to ensure the call forwarding is working

Deactivate the call forwarding by pressing *73.

For Dial 9 POTS or Centrex Lines:
Turn this feature on by accessing the line then pressing *72 then 9. At the dial tone, enter the number to which you want your calls forwarded. Wait for the line where you are forwarding calls to pick up then you may hang up. If the line is busy or doesn't answer, repeat the above process and it will be activated even if the line is busy.

After you have forwarded the line, it is always a good idea to place a test call from another line to ensure the call forwarding is working.

Deactivate the call forwarding by pressing *73.


We utilize Blue Rooster services for RRM Design Group because they offer big-city services with small town support and are willing to go the extra mile to provide assistance.
Erik Justesen
RRM Design Group